Privacy Policy

FixRight Pro LLC ("FixRight Pro," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit fixrightnola.com, request a quote, book a service, or otherwise interact with our handyman business in New Orleans, Louisiana.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you provide directly

When you contact us, request a quote, book a service, or sign up for our Home Care Club, we may collect:

• Contact information: Name, phone number, email address, service address
• Service details: Description of work needed, photos you send us, preferred appointment times
• Payment information: Credit card details (processed securely by our payment processor — we do not store full card numbers)
• Communications: Text messages, voicemails, emails, and notes from phone conversations

Information collected automatically

When you visit our website, we automatically collect:

• IP address and approximate location
• Browser type and device information
• Pages viewed, time spent on site, links clicked
• Referring website (how you found us)

Information from third parties

We may receive information about you from:

• Google Search Console and Google Analytics (anonymized website analytics)
• Google Business Profile (when you find us on Google Maps)
• Lead platforms like Thumbtack or Angi (only if you contacted us through them)
• Property managers or landlords who refer you to us

2. How We Use Your Information

We use the information we collect to:

• Schedule, deliver, and complete handyman services for you
• Send you quotes, invoices, appointment reminders, and on-the-way notifications
• Respond to questions, complaints, or warranty claims
• Process payments and maintain billing records
• Improve our services and website experience
• Comply with legal obligations (tax records, contractor licensing, court orders)
• Send occasional service-related updates (we will not spam you with marketing)

3. AI Receptionist and Recorded Calls

We use an AI-powered receptionist service (provided by Jobber) to answer phone calls when our team is unavailable. By calling our business number, you understand and agree that:

• Calls may be recorded and transcribed for quality and scheduling purposes
• An AI assistant may take your information, schedule appointments, or take messages on our behalf
• Recordings and transcripts are stored securely and used only for legitimate business purposes
• You may request deletion of any recording at any time by contacting us

4. Text Message Communications

If you provide us with your phone number, we may send you text messages related to:

• Appointment confirmations and reminders
• "On the way" notifications when we are en route
• Photos of completed work
• Invoices and payment receipts
• Quote follow-ups

Standard messaging rates may apply. You may opt out of text messages at any time by replying STOP. We do not send promotional text messages without your consent.

5. How We Share Your Information

We do not sell your personal information. We share information only with:

• Service providers who help us operate the business (scheduling software, payment processors, AI receptionist provider, accounting software)
• Property managers or landlords only when they hired us to perform work on their property
• Legal authorities when required by law, subpoena, or to protect our rights
• A successor business in the event we sell or merge our business

6. Data Security

We use reasonable technical and administrative measures to protect your information, including encrypted data transmission (HTTPS), secure third-party processors for payment information, and limited employee access on a need-to-know basis. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

• Access the personal information we have about you
• Correct inaccurate information
• Request deletion of your information (subject to legal recordkeeping requirements)
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, contact us using the information at the bottom of this page.

8. Cookies and Tracking

Our website uses cookies and similar technologies for:

• Essential functions — keeping the website working properly
• Analytics — Google Analytics 4 to understand how visitors use our site (anonymized)
• Search Console — Google's tools to help us appear in search results

You can disable cookies in your browser settings, though some site features may not work properly without them.

9. Children's Privacy

Our services are intended for adult homeowners and property managers. We do not knowingly collect information from anyone under 18. If we learn we have collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Significant changes will be communicated through our website or by email if you have an account with us.

11. Governing Law

This Privacy Policy is governed by the laws of the State of Louisiana, without regard to conflict of laws principles.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact Tony at the information above. We respond to privacy requests within 30 days.